FAQ
If you are a company, an invoice is automatically sent to you by e-mail when you order. An invoice summary is also available in your administration page. Click on "log in" at the top right to access it.
Yes, we accept bank transfers as well as Visa and Mastercard payments and PayPal payments... In case of payment by bank transfer, please anticipate the processing time by the banks (2,3 days in general).
We send the boxes within 24 hours after validation of the payment (*). The day of arrival in your mailbox depends on the post office. On average, count 2 to 4 working days.
(*) The validation of the payment is almost immediate (a few seconds generally) in case of payment by credit card. It takes much longer in the case of payment by bank transfer (2 or 3 working days).
Yes, tax deductions are possible, especially for end-of-year gifts. We invite you to read this article published on the trends.levif.be website.
The article deals with both taxes on taxable profits and social security contributions applied to "contributions in kind". For more information, go to the "business" section of the main menu above.
Contact us immediately to make the necessary verifications with the carrier.
Simply return the mail/package with its contents (in principle unaltered and unused) to Flylounge Rue du Commerce 65 - 1000 Brussels. We will refund you within 15 days.
You should report this immediately to the postman and refuse the delivery. If possible, take a photo and send it to us so that we can file a complaint with the carrier.
Contact us for an extension procedure. There is an administration fee of 20€.
Please contact us so that we can modify your order. There is an administration fee of 20€.
Please contact us. We will send it back to the person who gave it to you or to you if we have your email address.
Whether they are in a shop, a restaurant or on a web page, credit card users can always be the object of fraud attempts (it is very rare, fortunately, but it happens. Regarding the security of payments on
Flylounge, we have entrusted this key step of the ordering process to one of the leading international specialists in this field: Ingenico. This means that your bank details do not pass through our website but through the ultra
secure site. Naturally, the Ingenico secure system uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can gain access to it during
transport on the network. We have also made a point of giving you the option of paying by bank transfer (even if this slows down the processing of your order).
First of all, it should be noted that the beneficiary's email address is not used to send the voucher or any other document until the beneficiary has made an appointment for the flight. So there is no risk on this side. If the beneficiary has access to your
If the beneficiary has access to your emails, there are some precautions to take to preserve the surprise effect... Either quickly delete the email that follows your order (if you are afraid of forgetting to print the voucher, know that you can always do it from your account
on baptemedelair.fr, so the email is not essential). If your partner receives the emails on his or her own computer or smartphone, you can use your work email or create a new address (e.g. gmail). It's free and takes
a few seconds. Great surprise!